The Intercultural Awareness eLearning programme supports staff to be aware and respectful of ethnic, cultural and religious diversity of people who use our services.
The main aim of this programme is to reduce the potential harm that unconscious bias may cause.
The programme contains three modules and is live on www.HSELanD.ie
1. Inclusive Practices and Intercultural Awareness (30 minutes) will support you to be respectful of the ethnic, cultural and religious diversity of service users, in order to provide an effective, high quality responsive service.
2. Working with Others (30 minutes) will enhance your ability to provide a culturally sensitive service by using techniques that have been shown to reduce the potential harm that unconscious bias may have on our service users.
3. Refugees, Protection Applicants and Trauma (45 minutes) will support you to work with refugees and protection applicants so as to improve their health outcomes. It will also help you to recognise trauma reactions and take some steps to avoid triggering or re-traumatising service users.
This Programme was developed by the HSE National Social Inclusion Office and Social Inclusion South East Community Healthcare (SECH) and is an adaptation of the classroom situated-train the trainer Intercultural Health programme. It was developed in line the HSE’s Second National Intercultural Health Strategy 2018-2023.